Crosscare Roll-out

Date: 2013/14

Brief:  To roll-out a new electronic patient management system to our Palliative Care Service, including business and process change and training. The are a mix of different service types from community nurses who spend the day out with their patients to an inpatient unit where patients can stay for extended periods.

Challenges: While the community service had been using a different electronic clinical system the inpatient unit was still almost entirely paper based which meant using different approaches for part of the service.

Solution: I wrote up as is and to be processes and especially for the inpatient unit and worked with the Senior Nurses and Consultants to design a system that they could use, I then built the system using templates from another hospice that also used the same system and organised and wrote training for end users.

Link: Advanced Health and Care, Crosscare